|
| |
Monitor measures your site as experienced by your users with four tailored
levels of service that
- Alert you to availability and performance problems when
they occur. Monitor lets you respond faster and improve
your customer's Internet experience.
- Anticipate problems before they occur. Monitor
lets you correct problems before the first customer call.
- Measure your user's Internet experience.
Monitor uses a real browser, just like your users use.
Monitor measures the user's experience, not the technology.
- Manage your site's operations and growth.
Monitor's trend analysis lets you know where you've been and where
you are going so that you can manage your site to succeed.
- Benchmark your site against other financial industry
sites. Monitor tracks the competition so you can compete
more effectively and succeed.
Monitor service levels at a glance
Monitor service levels are tailored to meet the needs of a range of
institutions.
- Monitor1 provides highly affordable basic
availability and performance monitoring, and industry benchmarks tailored to
meet the needs of smaller institutions.
- Monitor2 monitors more of your site,
includes features that help detect problems before they occur, and provides
additional benchmark details.
- Monitor3 monitors still more of your site
(optionally all of your site), includes features that help you manage your
site, and provides specific comparisons to competitors you select.
- Monitor4 further increases the amount of
your site (optionally all) that is monitored, increases the number of
competitors that are monitored and provides more detailed
analysis of your competitors.
Monitor service level comparison
The following table provides details about each service level and compares
the features in each service level. You can follow
the links to find out more about each feature.
|
Monitor1 |
Monitor2 |
Monitor3 |
Monitor4 |
| Overview |
- Highly affordable
- Timeout and slow alerts
- Customer Internet experience measurement
- Industry benchmark comparisons
|
- Monitor1 benefits plus
- Monitor more of your site
- Potential problem detection
- Performance trend analysis
- Segment benchmark comparisons
- 4 hours of Bell Curve analyst access
|
- Monitor2 plus
- More extensive monitoring of your site
- Advanced potential problem detection
- Resolution monitoring
- Long term trend analysis
- Competitor summary benchmark comparisons
- 8 hours of Bell Curve analyst access
|
- Monitor3 plus
- Even more extensive monitoring of your site
- Detailed competitor benchmarks
- 8 hours of Bell Curve analyst access
|
| Price |
$1800/yr
$600/Q trial program |
$3000/yr |
$6000/yr |
$9000/yr |
| URLs |
2 of your URLs |
4 of your URLs |
6 of your URLs
available 100% sampling option
+ 4 competitor URLs
|
12 of your URLs
available 100% sampling option
+ 8 competitor URLs |
| Transaction URLs |
|
|
Available option |
Available option |
| Test Interval |
30 min. |
30 min. |
30 min. |
30 min. |
|
Failure alert |
single test |
immediate retest |
immediate retest
+ delayed retest |
immediate retest
+ delayed retest
+ resolution testing
|
|
Slow alert |
single test |
immediate retest |
immediate retest
+ delayed retest |
immediate retest
+ delayed retest
+ resolution testing |
|
Monthly report |
Yes |
Yes |
Yes |
Yes |
|
Trend report |
|
3 month trend analysis |
18 month trend analysis |
18 month trend analysis |
|
Monitor Benchmark coverage |
Industry comparisons |
Industry comparisons
Segment comparison |
Industry comparisons
Segment comparison
+ 4 URL custom benchmark
|
Industry comparisons
Segment comparison
+ 8 URL custom benchmark |
|
Analyst access |
|
4 hrs included |
8 hrs included |
8 hrs included |
|
Web seminars |
1 seminar/year |
2 seminar/yr |
all seminars |
all seminars |
|
Consulting |
Available option |
Available option |
Available option |
Available option |
Monitor options at a glance
In addition to our basic Monitor service levels, available
options allow you to customize your service to meet your specific needs. To find
out more and see what level is right for you, follow the links.
| Option |
Price |
Description |
|
Changing URLs |
No charge |
You may change URLs whenever you wish. |
|
Additional URLs |
$600/yr
|
You can add as many URLs as you wish. If you need to add more than
one, it is usually better to upgrade your service level. If you wish to
add many, see
100% Sampling. They are included in your regular reports.
See
URLs for a complete discussion. |
|
Additional comparison URLs |
$600/yr |
You can add as many comparison URLs as you wish. See
URLs for a complete discussion. |
|
100% Sampling |
Quoted on request |
Level 3 and 4 customers may include 100% sampling. See
100% Sampling for a complete description. |
|
More frequent testing |
Quoted on request |
You may test URLs more frequently.
|
|
Additional Web seminars |
$250 |
You can attend as many seminars as you wish. Non-customers can attend web seminars
for $500 each. |
|
Analyst access |
$250/hr
$1600/day |
You may purchase additional analyst access hours. If you have a large project, you
may wish to consider consulting services. |
|
Consulting |
Quoted on request
|
If you need custom consulting services we would be glad
to assist.
|
|
Monitor 24/7 Watch
